Site Timing Out

We migrated a Plesk 8.3 server (Linux) to 11.0.9 (Linux) today.  It mostly went fine, but we had two sites that would time out when trying to load in a browser window..Eight IPs total in the subnet.  Seven were used and five had sites that were working fine. So, I went to another server to do a telnet test and sure enough, I could telnet to it, but when I requested a page it would time out.  These were both basic HTML sites.  It was very perplexing. The server we did the telnet test from was in the same datacenter as the new server.  This was our mistake, because it turns out that three of the eight IPs in this block were null-routed from the abuse of a previous client.  The null-route was handled at the upstream provider level, so our tests from another server in the same DC were invalid. So, lesson learned, always test from a different datacenter!

We don't mean to brag but...

These are some of our statistics:

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What Our Customers
Have To Say

About three years ago we were looking for a new server provider, the problem that we were having was we are not “server guys” and we had over 400 clients to take care of. So anytime we tried to get support we had to submit a ticket, try to explain what was going on, and then pray that the response was in some form that we could understand. After the on-boarding with Green Olive Tree, they told us that we had twice as much server than we needed and they were not set up right. Thank goodness we have found someone that really looked at what we want to do and gave us real actionable advice. It is safe to say that we have found our server company, and now we can focus on growing out business and not have to worry about the reliability of our support. Thanks again Green Olive Tree, You Guys Rock!

John Owens

Green Olive Tree has been an invaluable resource to my company allowing me to focus more on my business instead of the management of servers. In the five years I have done business with GOT I have had zero downtime. Knowing that everything is being kept up-to-date and they are proactively patching system flaws gives me peace of mind that I didn’t have before finding Green Olive Tree. Jon has always made himself available when I’ve needed advice or help on upgrading servers or software and I can’t imagine ever going back to managing a server without GOT.

Chris Smith

Green Olive Tree has been very good to us. Jon has helped us scale from 200,000 unique’s visitors a day to over 3 million per day. From 1 server to now 14 on a well-structured load balanced failsafe system. Not only that he has managed to reduce our server resources 3 fold by installing the right kind of software so we’re getting more power out of each server for the same price. He always responds very quickly and stays up at all kinds of crazy hours to help us out, the man never sleeps! I guess that’s why he was a Navy Chief, he brings that discipline into his work and that’s what we love.

Anthony Lipari

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