Password Security

OK, so, for 99% of us, this goes without saying, but for the 1% of the world, I just want to reiterate how important your password security is.  A client today had a sever that they provide to their client.  This client insisted on having an adminstrator RDP account.  It was never used.  But this was also their FTP account (based on how Windows manages RDP/FTP accounts) So, even though they NEVER used the account for RDP access, they did use it for FTP access and several different people had access to the account.  Today that account was used to access RDP and created three new users.  They removed IIS completely and proceeded to start installing a game server. Really? Because of our monitoring, we knew within 30 minutes that the server had been compromised.  We got the administrator password reset and locked down RDP.  We checked the integrity of the backups and then reformatted the server.  Client is in the process of reinstalling ColdFusion and reconfiguring IIS. The sites served off this server will probably be down a total of about 12 hours.  The bottom line is that a user password got compromised.  How this happened we will never know but we know that the IP, user and password were emailed to someone else in a single email.  We also do not at present know the status of anti-virus/malware software on the various client PCs. Always always ALWAYS run a good virus scanner on your workstations.

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What Our Customers
Have To Say

About three years ago we were looking for a new server provider, the problem that we were having was we are not “server guys” and we had over 400 clients to take care of. So anytime we tried to get support we had to submit a ticket, try to explain what was going on, and then pray that the response was in some form that we could understand. After the on-boarding with Green Olive Tree, they told us that we had twice as much server than we needed and they were not set up right. Thank goodness we have found someone that really looked at what we want to do and gave us real actionable advice. It is safe to say that we have found our server company, and now we can focus on growing out business and not have to worry about the reliability of our support. Thanks again Green Olive Tree, You Guys Rock!

John Owens

Green Olive Tree has been an invaluable resource to my company allowing me to focus more on my business instead of the management of servers. In the five years I have done business with GOT I have had zero downtime. Knowing that everything is being kept up-to-date and they are proactively patching system flaws gives me peace of mind that I didn’t have before finding Green Olive Tree. Jon has always made himself available when I’ve needed advice or help on upgrading servers or software and I can’t imagine ever going back to managing a server without GOT.

Chris Smith

Green Olive Tree has been very good to us. Jon has helped us scale from 200,000 unique’s visitors a day to over 3 million per day. From 1 server to now 14 on a well-structured load balanced failsafe system. Not only that he has managed to reduce our server resources 3 fold by installing the right kind of software so we’re getting more power out of each server for the same price. He always responds very quickly and stays up at all kinds of crazy hours to help us out, the man never sleeps! I guess that’s why he was a Navy Chief, he brings that discipline into his work and that’s what we love.

Anthony Lipari

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